Overview

Thank you for shopping with SAFEHUB. We are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, we are here to help.

You have 14 days to return an item from the date you received it.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at support@safehub.my or +60125576614 with your order number and reason for the return. We will provide you with a return shipping label and further instructions on how to send your item back to us.

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within 7 working days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or credit card statement again. Then:

• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at +60125576614.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +60125576614

If you have any questions regarding returns and refunds, please contact us at:

• Email: support@safehub.my
• Phone: +60125576614