{"id":10,"date":"2024-09-30T15:01:29","date_gmt":"2024-09-30T15:01:29","guid":{"rendered":"http:\/\/34.168.20.231\/?page_id=10"},"modified":"2025-08-02T13:17:10","modified_gmt":"2025-08-02T13:17:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/safehub.my\/index.php\/refund_returns\/","title":{"rendered":"Store Policies"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>Thank you for shopping with SAFEHUB. We are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, we are here to help.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p>You have 14 days to return an item from the date you received it.<\/p>\n\n\n\n<p>To be eligible for a return, your item must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused and in the same condition that you received it.<\/li>\n\n\n\n<li>In the original packaging.<\/li>\n\n\n\n<li>Accompanied by the receipt or proof of purchase.<\/li>\n<\/ul>\n\n\n\n<p>To initiate a return, please contact us at <a href=\"mailto:support@safehub.my\">support@safehub.my<\/a> or +60125576614 with your order number and reason for the return. We will provide you with a return shipping label and further instructions on how to send your item back to us.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p>Once we receive your returned item, we will inspect it and notify you of the status of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your return is approved, we will initiate a refund to your original method of payment.<\/li>\n\n\n\n<li>You will receive the credit within 7 working days, depending on your card issuer\u2019s policies.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Late or Missing Refunds<\/h2>\n\n\n\n<p>If you haven\u2019t received a refund yet, first check your bank account or credit card statement again. Then:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact your credit card company, as it may take some time before your refund is officially posted.<\/li>\n\n\n\n<li>Contact your credit card company, as it may take some time before your refund is officially posted.<\/li>\n<\/ul>\n\n\n\n<p>If you\u2019ve done all of this and you still have not received your refund, please contact us at +60125576614.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +60125576614<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p>If you have any questions regarding returns and refunds, please contact us at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: support@safehub.my<\/li>\n\n\n\n<li>Phone: +60125576614<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-12dd3699 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Privacy Policy<\/h2>\n\n\n\n<p>SAFE OFFICE (M) SDN BHD (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) operates the website https:\/\/safehub.my\/ (\u201cWebsite\u201d) under the brand SAFEHUB.<br>We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your data.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. What data we collect<\/h4>\n\n\n\n<p>When you shop or create an account on our Website, we may collect:<br>&#8211; Your name<br>&#8211; Delivery address<br><br>We do not collect payment card details directly. Payment transactions are processed securely by third-party providers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. How we use your data<\/h4>\n\n\n\n<p>We use your data to:<br>&#8211; Process and deliver your orders<br>&#8211; Contact you about your orders<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Sharing your data<\/h4>\n\n\n\n<p>To fulfill your orders, we may share your name and delivery address with:<br>&#8211; Courier and delivery service providers<br><br>We do not sell or share your personal data with other third parties for marketing purposes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4. Data retention<\/h4>\n\n\n\n<p>We only keep your data as long as necessary to deliver your order.<br>We do not keep data longer than needed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. Account creation and guest checkout<\/h4>\n\n\n\n<p>You may choose to create an account for a faster checkout experience.<br>Alternatively, you may checkout as a guest without creating an account.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. Cookies and tracking<\/h4>\n\n\n\n<p>We may use cookies for basic website functionality and to improve your browsing experience.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Your rights<\/h4>\n\n\n\n<p>You may request to access, correct, or delete your personal data we hold.<br>To do so, please contact us at: support@safehub.my<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. Contact us<\/h4>\n\n\n\n<p>If you have any questions about this Privacy Policy, please contact:<br><br>SAFE OFFICE (M) SDN BHD<br>NO 6, LOT 2919, JALAN PJS 3, TAMAN MEDAN,<br>46000 PETALING JAYA, SELANGOR, MALAYSIA<br>Email: support@safehub.my<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How long will it take for my order to arrive after I have made payment?<br><br><\/summary>\n<p>Within Klang Valley, it will take 3 \u2013 5 working days. As for others states, it will be within 14 working days. Do note that the delivery lead time from one state to another will vary.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there any delivery fees?<br><br><\/summary>\n<p>No delivery fees if the product is being delivered to Ground Floor. If the product is being delivered to 1<sup>st<\/sup> floor and above then there will be charges based on the product which you bought.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is delivery coverage for SafeHub?<br><br><\/summary>\n<p>SafeHub covers the whole of Semenanjung Malaysia. We do not deliver to Sabah and Sarawak.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-8a368f38 wp-block-details-is-layout-flow\"><summary>Can the safe box be installed\/delivered to 1<sup>st<\/sup> floor and above?<br><br><\/summary>\n<p>Yes it can. When you have choose the option of delivering to 1<sup>st<\/sup> floor and above, our team will reached to you for further details.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I make warranty claim?<br><\/summary>\n<p>If you believe your product is defective, please let our team know via&nbsp;<strong>support@safehub.my<\/strong>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What does 1-year warranty covers?<br><\/summary>\n<p>The warranty covers the defect on Keyless Combination Lock, Digital Lock and Keylock as well as any defects on the Safe Box.<\/p>\n<\/details>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Overview Thank you for shopping with SAFEHUB. We are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, we are here to help. You have 14 days to return an item from the date you received it. To be eligible for a return, your item [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/safehub.my\/index.php\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/safehub.my\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/safehub.my\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/safehub.my\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/safehub.my\/index.php\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":6,"href":"https:\/\/safehub.my\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":349,"href":"https:\/\/safehub.my\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions\/349"}],"wp:attachment":[{"href":"https:\/\/safehub.my\/index.php\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}